How to: Set up Pre-paid Sessions

In this article, I’ll be showing you how to set up pre-paid sessions. Meaning your customers won’t have to pay for pre existing sessions twice. Handy!

Please note: This feature is only available for subscription or up-front payments (not PAYG).


Step 1: Head over to Programme > Sessions.

Step 2: Here, you’ll see a list of all of the sessions you’ve created. Click ‘manage’ on the one you want to add pre-paid participants to.

Step 3: Now that you are in the session, not only can you make edits, but you can also invite participants to the session. Let’s do this now. Click ‘Add participants to session’.

Step 4: You’ll see a popup appear. This gives you the ability to add participant(s) to a session. You’ll notice there is a toggle option ‘Is this a pre-paid session?’

Toggle on:
Customers will not have to pay for the session. 

Toggle off:
Invites customers to book and pay for the session.

Step 5: We want to toggle on ‘Is this a pre-paid session?’ so that customers won’t have to pay for their pre-paid session twice. 

Step 6: Next, you can multi-select the participants you wish to invite. To finish, click ‘Add participants to session’ button. 

And that’s it! Customers will be sent a ‘Reconfirm Booking’ email, where they will need to login and enter their card details (don’t worry, they won’t be charged). This updates the system and keeps your books in order.